All of our jewelry is covered by our warranty for 60 days. Our warranty covers plating issues for gold plated sterling silver products, any chain or clasp defects.
If your jewelry broke within 60 days after you receive the jewelry, we are happy to repair at no extra cost, but customer is responsible for both shipping fees. If you need a repair done and your order was placed more than 60 days after breakage, fees will apply to repair/exchange.
All repairs will take 3 weeks once we receive your item. You will receive an email when the repairs are complete and the product is ready to be shipped.
We ask that you review the Jewelry care page. General wear and tear, scratches, dents and misuse are not covered under warranty. Please note that all of our pieces are handmade right here in our Edmonton studio and it is very natural for pieces to have very minute scratches or slight markings on them from the creation process.
Warranty does not include size adjustments after pieces are purchased.