Shipping and Returns

All our custom pieces are made by hand and therefore they will not be shipped out right away. Our ready to wear pieces will be available much quicker. Our current estimated productions times are:

Custom Pieces:

Shipping Method

Production Time

Approx Arrival Date

Canada Post Expedited Parcel 5-15 Business Days 8-20 Business Days
Canada Post Xpresspost
5-15 Business Days
8-18 Business Days
Canada Post Priority
5-15 Business Days
8-17 Business Days
USPS 1st Class Mail
5-15 Business Days
8-25 Business Days
DHL
5-15 Business Days
8-20 Business Days

 

Ready to wear Pieces:

Shipping Method

Production Time

Approx Arrival Date

Canada Post Expedited Parcel 0 Business Days 7-10 Business Days
Canada Post Xpresspost
0 Business Days 
5-7 Business Days
Canada Post Priority
0 Business Days 
3-4 Business Days
USPS 1st Class Mail
0 Business Days 
10-14 Business Days
DHL
0 Business Days 
3-5 Business Days

 

In a rush?

Leave us a note in the notes section at checkout, then choose the fastest shipping option so that we can help prioritize your order!

Shipping prices are calculated based on order weight, shipping address and postal service selected. Price options will be displayed at checkout.

All orders over $100 receive FREE standard shipping across North America.

Returns can be accepted for up to 14 days after receiving your item. We cannot offer refunds or exchanges beyond 14 days.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Several types of goods are exempt from being returned. Any customized jewelry cannot be returned.

Non-returnable items:

Gift cards, Earrings, and all discounted items are all FINAL SALE.
Shipping, both original and return, and handling costs are non-refundable.

To complete your return, we require a receipt or proof of purchase if you purchased the item from a retailer.

Please contact us to initiate a return.

To return your product, please send your product to us. Our address is P.O. Box 22674 Southbrook, Edmonton, AB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tinyzenmemory@gmail.com.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tinyzenmemory@gmail.com within 7 days after you receive the item and send your item to us per above.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be made aware of your return.

Hello You!

Join our mailing list