FREE SHIPPING FOR ALL ORDERS OVER $100.

Frequently Asked Questions

Visit the ‘Our Process’ page to learn more about how we create your custom piece and how to submit your unique sound wave, fingerprint or handwritten piece.

You may change or cancel any order within 24 hours after you place an order.

To initiate a change or cancel, please contact our team at hello@tinyzenmemory.com. Because of the custom nature of our personalized jewelry, any customized jewelry cannot be refunded or returned beyond 24 hours after purchasing. Please review our Returns & Refunds policies.

Handmade takes time.

For any custom designs, our normal turnaround time is 1-3 weeks to be created because of its custom and hand made nature. For ready to wears, it usually takes 5-7 days.

If you need your piece by a certain date, please contact us by email at hello@tinyzenmemory.com or include a note with your order and we do our best to accomodate.

Visit our Shipping and Returns page for more details!

Visit our Shipping and Returns page for more details!

Check out our Jewellery Care page for all the information you need to keep your piece as good as new!

We are located in Edmonton, Alberta, Canada. Each piece is handcrafted in our Edmonton studio.

All of our jewelry is covered by our warranty for 60 days. Our warranty covers plating issues for gold plated sterling silver products, any chain or clasp defects.

If your jewelry broke within 60 days after you receive the jewelry, we are happy to repair at no extra cost, but customer is responsible for both shipping fees. If you need a repair done and your order was placed more than 60 days after breakage, fees will apply to repair/exchange.

We ask that you review the "Our Materials" section and review the "How to Care" instructions. General wear and tear, scratches, dents and misuse are not covered under warranty.

Warranty does not include size adjustments after pieces are purchased.

We offer a discount for a larger bulk orders. Please contact us by email at tinyzenmemory@gmail.com for a quote.